Privacy Policy

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Adventure Auto Glass.
• Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to any advertisement, website, landing page, digital form, application, or communication channel operated by the Company.
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third parties used to facilitate the Service, provide customer support, communication services, or assist the Company in analyzing how the Service is used.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. This may include:

• First name and last name
• Email address
• Phone number
• Address, city, state, or country
• Vehicle information related to service requests
• Insurance information related to service requests
• Any other information, preferences, requirements, or comments You choose to provide

Usage Data

Usage Data is collected automatically when using the Service and may include IP address, browser type, browser version, pages visited, time and date of visit, time spent on pages, and other diagnostic data.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service
• To schedule, confirm, and complete service appointments
• To communicate regarding estimates, service updates, and completion notifications
• To contact You by email, telephone calls, SMS, or other electronic communication
• To respond to inquiries and manage requests
• To improve customer experience and Service performance
• To comply with legal obligations
• To evaluate and improve our marketing effectiveness
• For internal record keeping and documentation related to services performed

SMS/Text Messaging Opt-In and Consent

When You provide Your phone number and consent to receive SMS/text messages from Adventure Auto Glass, You are opting in to receive the following types of messages:

• Service Messages: Appointment confirmations, reminders, service updates, completion notifications, and follow-up communications related to Your auto glass service.
• Marketing Messages (if opted in): Promotional offers, special discounts, and company news.

Message Frequency: Message frequency varies based on Your service needs and communication preferences. You may receive multiple messages per interaction.

Message and Data Rates: Message and data rates may apply depending on Your mobile carrier and plan.

Opt-Out: You can opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, You will receive a confirmation message and will no longer receive SMS messages from us unless You opt in again.

Help: Reply HELP to any message for assistance or contact us at adventureglassindiana@gmail.com.

Non Sharing and Mobile Information Protection Clause

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing is permitted only to subcontractors and Service Providers strictly for operational support services such as customer service, scheduling, communication delivery, and service fulfillment.

All other use case categories exclude text messaging originator opt in data and consent. This information will not be shared with any third parties under any circumstances.

Cookies and Tracking Practices

Our website may use cookies and similar tracking technologies to enhance Your experience. These include:

• Essential Cookies: Required for basic website functionality such as navigation and form submissions.
• Analytics Cookies: Help us understand how visitors interact with our website, including pages visited and time spent on site.
• Advertising Cookies: May be used to track the effectiveness of our advertising campaigns.

You can control cookie preferences through Your browser settings. Disabling certain cookies may affect website functionality.

We may use third-party analytics services (such as Google Analytics) that collect Usage Data to help us improve our Service. These services have their own privacy policies governing how they use information.

Data Security and Handling

We implement commercially reasonable security measures to protect Your Personal Data, including:

• Secure transmission protocols (SSL/TLS) for data submitted through our forms
• Access controls limiting who can view Personal Data
• Regular review of our data collection, storage, and processing practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect Your Personal Data, we cannot guarantee absolute security.

Your Rights

Depending on Your location, You may have certain rights regarding Your Personal Data, including:

• Right to Access: You may request information about what Personal Data we hold about You.
• Right to Correction: You may request that we correct inaccurate or incomplete Personal Data.
• Right to Deletion: You may request that we delete Your Personal Data, subject to certain legal exceptions.
• Right to Opt-Out: You may opt out of receiving marketing communications at any time.
• Right to Withdraw Consent: Where we rely on Your consent to process Personal Data, You may withdraw that consent at any time.

To exercise any of these rights, please contact us at adventureglassindiana@gmail.com.

Sharing of Your Personal Information

We may share Your personal information only in the following situations:

• With Service Providers assisting in operational support, customer service, communication systems, or scheduling platforms
• To comply with legal obligations
• To protect and defend the rights and property of the Company
• With Your explicit consent for a specific purpose

We do not sell, trade, rent, or purchase leads or Personal Data.

Retention of Your Personal Data

The Company will retain Your Personal Data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Usage Data may be retained for internal analysis.

Transfer of Your Personal Data

Your information may be processed at the Company's operating offices and by authorized Service Providers. All reasonable steps are taken to ensure data is handled securely and in accordance with this Privacy Policy.

Disclosure of Your Personal Data

Law Enforcement

We may disclose Personal Data if required by law or valid legal request.

Other Legal Requirements

We may disclose Personal Data to:

• Comply with legal obligations
• Protect Company rights and property
• Prevent wrongdoing
• Protect user safety
• Protect against legal liability

Links to Other Websites

Our Service may contain links to third party websites. We are not responsible for their privacy practices.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. Updates are effective when posted on this page.

Last Updated: 2026/02/02

Contact Us

If you have any questions about this Privacy Policy, You may contact us at: